The hotel's location is ideal, with easy access to tourist attractions and restaurants. The rooms are clean and comfortable, with a well-presented bathroom. The variety of pillow choices ensures guest comfort. The spa is absolutely amazing, with one of the best pools. Staff is friendly and helpful.

Can't fault anything about it.

I enjoyed the peaceful atmosphere here and the convenience of on-site parking.

Staff were courteous, location is excellent for the old town and cathedral complex. Room was clean, in good condition, and very quiet.

Even the internet rate is expensive for what was a rather small room.

This hotel was comfortable and very clean, had fantastic people and rooms. Only 10 min walk to downtown. There's restaurant-bar klosterhof with nice shots right next to the venue

Room decor

I was charged breakfast without having one. My booking with Booked.net was without breakfast, but I only realizied later that I was overcharged.

The hotel was very modern and comfortable, with a luxurious bathroom and soft beds. The location was great, close to the Old City and tourist spots. The breakfast was amazing, with a superb hot and cold buffet.

Despite this, the staff were welcoming, professional, and very multilingual. The room was a bit uninviting and lacked seating other than a desk chair.

The hotel is nice, clean and shiney... although I have stayed at B&B's that have better facilities.

I did not like the attitude of the staff. I did not wear a business suit when I arrived, although I did pay the 490CHF ($520 AUD) as everyone else had, and I believe I should be treated equally as such. For this price wifi could be included, but if you wish you can sit in reception infront of everyone and use a computer which is blocked to most common sites. Also breakfast or at least cheap instant tea and coffee could be available in the room. I also wanted to amend the reservation and the staff were very unhelpful... it seemed that they wanted to lock you in to what you booked on impulse on the internet (and this was not the only swiss hotel which did this to me).

Perfect location, very good service and a classic hotel with a feeling of luxury.

Bad experience from the lobby-bar - dont go there, go downtown if you want have a nice bar-evening.

Exceptional location in the heart of St. Gallen. Large and clean rooms with very comfortable beds. Rich breakfast with a wide selection. Convenient parking close to the hotel. Friendly and helpful staff.

During our stay, we experienced a slight inconvenience with the parking. We had to stop at the hotel before parking in the garage, which meant we had to bring our luggage from the parking house to the hotel.

Location

During summer it can be stinking hot. Room design quite plain and disappointing

convenience location

evening front desk staffs are not very helpful. little or no knowledge of local activities including the time the ferry departure. When I asked for things that I needed, they usually told me to go get it myself even though there're two of them working at the front desk in a very quiet night.

Our romantic escape had some great moments. We enjoyed the amazing spa with a swimming pool that has glass walls and a view of the city. the breakfast was excellent, with a vast range of foods to choose from. the hotel's location was perfect for exploring the historic center and the famous Abbey Library.

The music was atrociously wrong everywhere in the hotel, stuck in 80s pop, which was painful and spoiled our experience. the toilet paper used was not up to the standard that we expected from a hotel with such high quality everywhere else.

We felt as if each member of staff including the management were personally at your service. Very attentive and friendly.

This is just a wonderful hotel, elegant, but also very cozy, close to the center of St. Gallen filled with Swiss charm. The food at the restaurant is very tasty with an interesting menu. Breakfast buffet was very nice.

I would have liked one more table lamp in my room.

Great central location, friendly and helpful staff. Beautiful cozy lobby bar. High-quality rooms and excellent breakfast service. Professional-grade gym with cafe and spa. Well-priced nearby car park with direct access. Enjoyable bistro with good service.